Case Status Explained

Active

The case is active and with the primary contact team to resolve the issue. 

Resolved - Fixed

This status means the issue has been worked on, fixed and resolved.

Resolved - Won't Fix

This status means that we acknowledge the issue exists but either we will not proceed with a fix at this time or a fix has already been put in place e.g. has already been reported e.g. by phone or email inbox but not through Fogbugz.

Resolved - Non-Issue

This status indicates that a case has been raised that we have classed as a non-issue. Please refer to our guide for more information on queries we do not class as an issue.

Resolved - Duplication

This status indicates that the issue has already been reported through Fogbugz at an earlier date. Therefore, it is a duplication. We will only use the case with the earlier date to work on and report back in the later duplicate case with the earlier case number for your reference.

Resolved - Not Reproducible

This status indicates that with the information we have received, we cannot reproduce the issue described. 

We may need further information such as the correct URL to the issue, providing us with a supporting screen print of the issue (use the snipping tool) or further instructions on how we can reproduce the issue you have reported.

Closed

Case has been authorised and closed. Closed cases should not be re-opened. Cases should only be challenged during any point of the Resolved stages of the process where necessary.