Non-Issues - Call Centre Spots

Queries that should NOT be raised

Types of Queries that should NOT be raised:

• Multiple spots raised for one type of query

• Small colour variances between the spread image and the single images

• Small colour variances between the colour chip and the product images

• Small differences between the colour of the colour chip and the colour description of the product

Missing item information that queries should NOT be raised for:

• Heel heights on ‘flat’ shoes, Men’s and Kid’s shoes

• Machine washable washing instructions

• Bag dimensions

• Watch face dimensions on Men’s and Kid’s

• Belt dimensions

• Necklace length

• Fit for Men’s casual shirts

• Garment length on Branded items.

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