Title Index
Recently Changed
Page Hierarchy
Incomplete
Tags
When the message (>>SELECT DEPT INBOX<<) appears in the 'Assigned To' field...
It relates to...
(P1) Price - Incorrect Price Shown - Incorrect price on product/search page
(P1) Spread - Broken spread - Any broken spreads found on the site
(P1) Image - Broken/Incorrect images on product page/search - Broken thumbnail/front shot/back shot/zoom/detail shots on product page/search-image does not appear
The 3 Area Descriptions above require the Call Centre Team to decide which Department Inbox to assign the case to, see the following examples:
• Broken spread on an older girls story > assign to the Kids_Inbox
• Broken thumbnail shot on a furniture product page > assign to the Home_Inbox
• Broken search image for Brands and Lipsy products > assign to the Label_Inbox
There are 5 Department Inboxes to choose from:
• Kids_Inbox – All Girls/Boys/Newborn item issues
• Womens_Inbox – All Women’s items issues
• Mens_Inbox– All Men’s items
• Home_Inbox– All Home items, Flowers and Gift Cards
• Label_Inbox – All branded items including Lipsy
Simply type over the text already in the field with the appropriate inbox text and it will appear in the dropdown - select from the dropdown - e.g. overtype with Home_inbox and it will appear.