Title Index
Recently Changed
Page Hierarchy
Incomplete
Tags
To help keep you up-to-date and share ideas and answer Frequently Asked Questions (FAQs) to help raise issues using Fogbugz.
>>Look for new Items in the grey side menu under this page heading<<
Announcements!
NEW! Case Status changes explained - a brief but concise explanation of all the status changes we use for Call Centre Spots from Active, Resolved and closed (posted 03/01/2017)
Snippets! Don't repeat yourself - Bug reports come in – responses need to go out, and quickly. Often, these responses will require similar phrases – especially for an issue affecting many customers or colleagues. Snippets are the answer - checkout Fogbugz own guidance on how to set up and use these to your advantage here (posted 11/11/2016)
Important Note! All issues found in the Sales/Clearance section of the UK website must all be assigned to the (P2) Sales/clearance issue definition - Number 8 in 'priority 2 issues' found in the guidance page (posted 10/10/2016)
New International Issue definitions - Due to the nature of how we resolve some of the International website issues, it has become necessary to introduce 5 specific issue definitions relating to this. (Posted 03/08/2016) See more...
Tip of the Day!
Today! Try out the snippets function in Fogbugz and save some valuable time writing similar phrases!
When the message (>>SELECT DEPT INBOX<<) appears in the 'Assigned To' field of a new case after selecting the correct issue definition in the 'Area' field...be sure to select the correct INBOX
For more, check out our guidance page (latest post 11/11/2016)